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Remote Proxy

What is Remote Proxy?

Remote Proxy allows eligible members of Temple University remote access to their office computer from off campus.

With Remote Proxy you can connect to a Windows computer located on campus from another Windows or Mac computer off campus. To connect to a Mac computer on campus, additional steps are required.

Who can access Remote Proxy?

Most employees and some additional audiences have access to Remote Proxy at Temple University. If you believe you should have access but are unable to sign in to the Remote Proxy website, please submit a TUhelp request to request access. Non-employees will need to specify the business need for access to the resource and include a written endorsement of an administrative or faculty sponsor with the request.

How to access Remote Proxy?

Prerequisites

If you have not already signed up for Multi-Factor Authentication you will need to do so to access the remote proxy website.

Note: If you are connecting to your Windows office computer from a Mac, download and install Microsoft Remote Desktop from the Mac App store before you begin. This is a free download.

Connecting

  1. Visit https://remoteproxy.temple.edu in your browser, enter your AccessNet username and password and click Log On.

  2. Complete the Multifactor authentication process. For more information, see the Multifactor Authentication website.

  3. If you have already connected to your office computer using this process, skip to step 6. Otherwise, click Bookmark near the top of the screen.

  4. On the Add a Bookmark screen, perform the following:

    • In the name box, enter the computer name of your office computer.

    • In the Address box, enter either ComputerName.tu.temple.edu or the IP address of your office computer, where ComputerName is the CLATag of your office PC. All PCs in Liberal Arts are named after their Asset Tag (known as a CLATag) which is the letters CLA followed by 5 digits (e.g. CLA12345). The CLATag is a small sticker that includes the College of Liberal Arts logo and a barcode and is affixed directly to the computer (not on the monitor).

      Alternatively you can specify the IP address of your office PC. If you do not know the IP address, use this self-service link to see the IP addresses of the computers you have used recently.

      Note: If you do not know the IP address, use this self-service link to see the IP addresses of the computers you have used recently.

    • Click RDP link to place a checkmark in the box.

    • In the Name box, enter a name for the bookmark, such as My Office Computer.

    • In the Description box, enter an optional description, such as Windows.

    • Click Save.

  5. You will now see the bookmark you just created. Use your mouse to hover over this bookmark. Information will appear in a pop-up window above the bookmark and on the lower left portion of the screen. Verify that this information reflects what you entered.

    Note: If you notice that any of the information is not correct, click the Remove button. Then when prompted to remove bookmarks, click the check mark next to your IP address (e.g, rdp://123.456.78.901) and click Remove. You can then return to step 3 to start over.

  6. Assuming everything is correct, click the bookmark you created.

  7. You may be prompted to save a file to your computer. Otherwise, it will be downloaded automatically to your Downloads folder. The file begins with app and ends in .rdp (e.g., app_15842938212.rdp). If you are using the Chrome or Safari web browser, the file will appear on the lower-left/bottom-left corner of the browser. If you are using Microsoft Edge or Firefox, the downloaded file will appear on the upper-right/top-right corner of the browser. Click on this file to begin the remote connection process.

  8. If you receive a warning prompting you if you would like to connect:

    • Click the check box next to Don’t ask me again for connections to this computer.

    • Then click Connect.

  9. A login screen for your remote computer appears.

    • If you are using a Windows computer to log in, the username might be pre-filled. If so, just enter your AccessNet password and click OK.

    • If your password isn’t working, click Use another account and type the following in the username field TU\accessnet. Type your password in the password field.

    • If you are using a Mac to log in, a different log in screen appears. Enter your username and password